Refund policy

Refund

Refunds for our products are only possible if the conditions below are met.

In addition, our policy lasts for 30 days. Refunds or exchanges cannot be offered after 30 days of purchase.

In order to receive a return, the product must be unused and the product must be in the same condition as it was received.

Non-refundable

  1. In the event that the product is lost (it is completely destroyed so that it cannot function) or is damaged due to the consumer's fault (however, if the packaging is damaged to check the contents, cancellation or return is possible)
  2. In case the value of the object is clearly reduced due to the consumer's use
  3. When the value of the product has clearly fallen to the point that it is difficult to resell it over time
  4. In case the packaging of reproducible items is damaged
  5. When the provision of services or digital contents under subparagraph 5 of Article 2 of the Framework Act on the Promotion of Cultural Industries is started. However, in the case of a contract consisting of indivisible services or indivisible digital contents, the part that has not been provided is excluded
  6. In the case of acknowledgment of withdrawal of subscription or cancellation of contracts for products produced individually or similar products according to the consumer's order, it is a case in which significant irreparable damage to Internet shopping mall operators is expected. In case the consumer's written consent (including electronic documents) is obtained after separately notifying the fact that it is not

In case of refund

-When the product is damaged or parts are missing due to our error.

Once your return has been received and inspected, we will send you an email informing you that you have received the returned item.

We will also notify you of acceptance or rejection of refunds.

Upon approval, your refund will be processed and automatically refunded to your credit card or original payment method within a certain period of time.

If the refund is delayed or missing

If you haven't received a refund yet, check your bank account first.

Then contact your credit card company. It may take some time for the refund to be officially processed.

Next, contact your bank. There is some processing time before the refund is posted.

If you've done all of this and haven't received a refund yet, please contact us at support@hqsensing.com.

Exchange (if applicable)

Replace items only if they are defective or damaged. If you need an exchange for the same product, please send an email to support@hqsensing.com and send the product to the following address: J&D Electronics Co., Ltd. Korea, No. 1115, 11F, Jungang Tower, 300 KR, Wirye Square, Sujeong-gu, Seongnam-si, Gyeonggi-do.

Delivery

To return the product, you must send the product to the following address: J&D Electronics Co., Ltd. No. 1115, 11F, Jungang Tower, 300 KR, Wirye Plaza-ro, Sujeong-gu, Seongnam-si, Gyeonggi-do, Korea

We are not responsible for the freight charges for returned items. Also, shipping costs are non-refundable. Upon receiving a refund, the return shipping fee will be deducted from the refund.

Depending on where you live, the time it takes for the exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.